Terms and Conditions
Help & Advice
Crafting Time aims to provide a high level of remote customer service to all our customers. This help is available on any questions you may have about a product we stock or an order you have placed with us.
When ordering on line we do ask that you log in and register. This will allow our system to keep your details secure, plus it allow us to forward you any details on promotions, events, competition and other key information you may be interested in. Just let us know if you do not wish to obtain this information.
Paying with your card on our secure online payment system.
When your order is processed your card details will be processed however your card is not charged until your order has been picked and packed. We have a secure online payment system and we do not keep any of your details online, on files or outside of the secure merchant payment environment. If you have any queries or questions about our online payment system, please do not hesitate to contact us. email@example.com
My Shopping Basket
As you shop, your goods selected will remain in your shopping basket for a period of 5 days, however when you checkout, you may find that the goods originally in stock may not be in stock. After 5 days your shopping basket will be empty. You will recieve an email reminding you that you have items in your basket, just to ensure you do not miss out on items you want.
We ask that all workshops are paid for in full on booking which will secure your place. If you are unable to attend a class, we will make every effort to fill your place from a waiting list but there will be a cancellation fee of £10 deducted from any refund. We will give you a gift certificate in the form of your refund. If you cancel with less than three weeks notice the cost of the class is non-refundable. Special conditions may apply to particular classes so check the details on the class before making your booking. Booking a place on a workshop indicates your acceptance of these T&C's.
No booking is secured without payment and we recommend you book using our online booking and payment system.
If you have a discount code from a voucher, or promotion; you will find it simple to use. Your discount code will be set up on our system and the discount will be automatically calculated once you have entered the code at the checkout stage. All promotion codes have an expiry date, so please check this before using them and when planning your next purchase.
To claim your discount, enter the code in the section at the bottom right hand side of the checkout page labelled ‘Promotion Code’. Once the correct valid code is entered, the voucher will be calculated and deducted from the final order total. Please double check your order when submitting it and if there are any problems, contact us.
Postage & Delivery
Postal Charges in the UK
Products ordered will be sent be sent via Royal Mail, or by Courier. We often use My Hermes to deliver your goods. My Hermes may take a little longer than other couriers, but your goods will be delivered safely and within 3-5 working days. . Some items may attract more postage due to weight and size, and this is reflected in the price of the product and we make every effort for this information to be noted in the item description.
Orders up to the value of £20.00 the P & P is £3.50
Orders that cost over £20.00 there is no charge for P & P
Please allow a few extra days for delivery when we are at a show or craft event, this time frame allows us to pick and pack your order when we may be away exhibiting or running workshops. If you require an item urgently, please email us a note at contactus@itscraftingtme if you would require Special Delivery in the UK we have made an option for special delivery for next day courier service.
If your order has been sent via My Hermes, or another courier, your parcel tracking details will be emailed to you at the time by the courier, please check your emails (including your SPAM mail) for these details which allow you to track your parcel independently. Where is it sent via Royal Mail, If Royal mail are unable to deliver your parcel they will first try to leave it with a neighbour or return it to the sorting office, the postman does not always leave a card advising of this and often customers who have not received their parcels will find their parcel is awaiting collection at their local sorting office. If you have not received your item within these time frames, please contact your local sorting office who should be able to assist you. Royal mail do not class an item as missing until 15 working days after the actual posting date. If you still have not received your item after contacting your local sorting office and 15 working days have passed, please contact us on firstname.lastname@example.org.
Please note the following: Order cut-off for all delivery services is 12.00pm (UK time). Orders placed after 12.00pm will be treated, for the purposes of delivery, as having been placed the next working day. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12.00pm on Friday will be processed on Monday.
Refunds and Returns, or Order Queries
Please check your order and contact us within 3 working days of the order being sent – in other words ‘as soon as you can’.
If your goods arrive and they are faulty, missing or damaged, please email us within three days of receipt of your order. We ask for your support in sending us a photo via email or txt, of the damaged goods. This will assist us discussing the matter with the delivery service company, or manufacturer with the aim for future orders to be received in good order. Goods returned without contacting us may result in no action until you contact us. Any shortages or discrepancies should be notified to us by email or telephone within 3 days of receipt of your order and we will work through this with you.
Damaged items will be replaced if we have the item in stock or if not in stock, we can reorder it for you. If the item can no longer be ordered or obtained, then Crafting Time will contact you. All damaged items are to be returned either via 2nd class postage or we will organise a courier to collect it from you once you have contacted us.. Crafting Time will not refund items that are returned by any other method unless we ask you to send it via another method – this will be confirmed via email to you. Your postage, if the item is found to be faulty and a new replacement product sent out first class on the next available shipment. If the item is not found to be faulty we will send your item back and charge for postage to return this item.
If you wish to return an item, you must advise us within 5 days of receipt of the product. The products must be returned unused and in their original packaging, suitable for re-sale with no damage. Returns of undamaged, unopened items in re-sell able condition will be accepted for Shop CREDIT or EXCHANGE only. Returns for refund may be subject to a 15% restocking fee.